Department: Sales and Marketing
Industry: Air travel & Tourism
Location: As per company’s policy (within Tanzania)
Job Summary
We are seeking a motivated and detail-oriented Sales and Reservation Intern to join our air travel and tourism team. This internship is ideal for students or recent graduates looking to gain hands-on experience in flight bookings, client service, and travel sales support within a fast-paced and customer-focused environment.
Key Responsibilities / Duties
- Assist with processing flight bookings and travel reservations through airline GDS (Global Distribution System) platforms like Amadeus, Galileo, or Sabre.
- Provide clients with accurate information on flight options, travel packages, visa requirements, and insurance services.
- Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service and timely follow-up.
- Support the sales team with lead generation, itinerary preparation, and travel quotations.
- Maintain and update customer and booking records in reservation systems and CRM tools.
- Track ticketing deadlines, changes, cancellations, and rebookings, ensuring policy compliance.
- Coordinate with airlines and suppliers to confirm travel arrangements and resolve issues.
- Assist in compiling daily, weekly, and monthly sales and reservations reports.
- Stay updated on airline policies, travel trends, fare rules, and promotional offers.
- Perform administrative and support tasks as required by the sales and reservations team.
Job Requirements
- Education:
- Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or related field (final-year student or recent graduate).
- Language Skills:
- Proficiency in English language
- Experience:
- Basic knowledge of the air travel and tourism industry; familiarity with GDS systems is a plus.
- Technical Skills:
- Computer literate and proficient in Microsoft Office (Word, Excel, Outlook).
- Soft Skills:
- Strong communication and interpersonal skills with a customer-first mindset.
- Highly organized with attention to detail and the ability to multitask.
- A proactive attitude, eagerness to learn, and ability to work in a team.
How to Apply
- Visit our website: www.cnsgroup.co.tz/job-openings/
- Or send us your CV and Related documents to hr@cnsgroup.co.tz
- Deadline: 13/06/2025
- CAUTION! CNS does not receive money in exchange for a job position. Should you be asked for money in exchange for a job offer or suspect such activity, please report this immediately; e-mail through info@cnsgroup.co.tz